Questions? We have got you.

Pick any item, choose your embroidery package, select your font or monogram style, pick your thread colors, and type in the name or text. We handle the rest. For Custom packages, we will reach out after you order to nail down the details.

It depends on the piece. Our staples and Instagram drops — items already on the site — are usually ready in about a week or less once we confirm your personalization. Custom orders and brand-new designs take longer, usually about 2–3 weeks, since we are making something from scratch. Need it sooner? Ask — faster turnarounds may be available.

Yes. Our Custom embroidery package includes full custom design work. After you order, someone from our team will reach out to talk through your vision. If you have a super specific idea, email us first at johnoliverdesigns@gmail.com and we can tell you if it is doable.

Standard is one thread color — great for names, initials, simple phrases. Premium gives you up to 4 colors. Custom is 5+ colors with the option to work directly with our design team on something one-of-a-kind.

Real machine embroidery — stitched thread, not a printed transfer. Every piece is designed and made to order in San Antonio, so the name, font, and colors are chosen for that one gift.

Most of what is in the shop: blankets, bibs, burp cloths, rompers, onesies, tees, totes, and more. Have something else in mind? Email johnoliverdesigns@gmail.com — our Custom package covers one-of-a-kind requests.

Head to our Custom Orders page and fill out the form — or email johnoliverdesigns@gmail.com. We typically respond within one business day.

We ship anywhere in the U.S. Shipping is a flat $10 — or $20 if your order ships outside Texas and is under $200 (orders $200 or more ship for $10 anywhere). We also offer free local San Antonio pickup and delivery — just mention it when you order.

Yes — free local pickup in the Alamo Heights area (78209), by appointment. Mention pickup when you order and we will coordinate a time that works.

We will send you a tracking number as soon as your order ships. Check your inbox (and spam, just in case).

Because every piece is made to order just for you, personalized items are final sale. That said — if we made a mistake (wrong name, wrong color, anything on our end), we will fix it or remake it at no charge. Email us within 7 days of delivery.

Email us a photo at johnoliverdesigns@gmail.com right away. We will make it right.

Yes — always. Every single order ships beautifully wrapped and ready to give. No extra charge, no add-on needed.

A multi-piece set of our embroidered staples — bibs, burp cloths, blankets, tees — stitched with their name, built to your budget ($75 to $500), and wrapped ready to give. Great for babies through big kids. Start one on our Build a Bundle page.

The full-service option — our gift concierge. Tell Nicole who it is for, the occasion, and your budget. She shops for the pieces (in the shop and well beyond it), adds an embroidered touch, and wraps everything all the way to the bow. Start on the Gift Concierge page.

Yes — jerseys, totes, sweats, and client gifts with names or logos. Head to the Team & Bulk Orders page and tell us the quantity, occasion, and deadline. Nicole works with you directly on every order.

We do — live embroidery events for parties, weddings, and corporate gatherings in the San Antonio area, starting at $500 per event hour with embroidery included. Details on the Live Events page.

Often, yes — especially on our staples and recent Instagram drops, which are usually ready in about a week or less. Brand-new custom designs take about 2–3 weeks, but reach out before ordering and we will see what we can do: johnoliverdesigns@gmail.com.